The company’s report explores how advanced AR-powered tools can bridge the skills gap between expert OEM technicians and outsourced field service contractors. It covers AR support tool utility aspects, including industry trends, workforce models, quality concerns, and field service platform integrations provided by AR system developers like CareAR, a leading Xerox company.
More details can be found at https://www.blumbergadvisor.com/impact-ar-subcontractor-fs-performance.
Blumberg Advisory Group’s new report will allow OEM and FSO technicians to understand better how to apply virtual technical support to their field services, including installations, maintenance, calibrations, inspections, and emergencies.
The TSIA Field Service 2022 benchmark report states that over 90 percent of field service technology companies outsource some necessary operations to third-party contractors at one point. It identifies inefficiency, inexperience, unproductivity, and lack of compliance with standard regulations as critical problems related to outsourced field services.
According to Blumberg Advisory Group’s report, AR-powered tools will give OEM and FSO technicians access to systems for managing operations remotely through real-time video collaboration, leading to better monitoring of work output quality.
The report recommends advanced spatial orientation and virtual markers from AR tools as an effective way to deliver accurate visual representations. This allows expert technicians to identify problems quickly and offer hands-on training to less experienced sub-contractors during service sessions.
Blumberg Advisory Group’s report points to the recent trend of blended workforce models, including full-time, permanent workforce, and subcontractor workers, as evidence of a growing need for AR tools. In cases where blended workforce models are used, employers can adopt AR support tools to provide part-time and remote staff with similar infrastructures as their full-time in-office colleagues.
About the Company
Blumberg Advisory Group is a research and consulting firm that creates and implements strategic service solutions to promote the growth of companies in the field service industry. The company collaborates with CareAR to offer fully integrated AR solutions for several industries and organizations.
A section of the report states, “AR provides an effective way to validate the work of subcontractors and ensure this work complies with standard procedures. The technology’s ability to quickly upskill the subcontractor’s workforce and accelerate their learning curve, in turn, leads to a more efficient and productive workforce to better serve the end customer.”
For more information, please visit https://www.blumbergadvisor.com/impact-ar-subcontractor-fs-performance
COMTEX_438039554/2764/2023-08-08T17:45:18
